Why wait? Internode offers customer Web access to call centre queue stats
Internode has launched a Web-based service that provides its customers with real-time access to telephone call wait times for all its service departments. The service is designed to make it easier for...
View ArticleUsers: New Oracle support portal a 'fiasco'
A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.
View ArticleTop 5 customer retention strategies for marketers
It used to be that customer retention lay solidly within two areas of any business: manufacturing and customer service or support. It was up to the manufacturing process to ensure a quality product...
View ArticleWhy wait? Internode offers customer Web access to call centre queue stats
Internode has launched a Web-based service that provides its customers with real-time access to telephone call wait times for all its service departments. The service is designed to make it easier for...
View ArticleUsers: New Oracle support portal a 'fiasco'
A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6.
View ArticleTop 5 customer retention strategies for marketers
It used to be that customer retention lay solidly within two areas of any business: manufacturing and customer service or support. It was up to the manufacturing process to ensure a quality product...
View ArticleHow Bots Can Make Communications More Human
Businesses are just beginning to experiment with bots for customer service, but it’s clear that the technology has the potential to enhance businesses communications (and beyond) through context and...
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